At the beginning of the year a lot of people are all about the “New Year, New You” mindset. And that’s great. For entrepreneurs and business professionals, however, this should not be the case. You don’t need a New Year’s Resolution. Instead, you need a mission. And this year’s goal should be the same as last year, and next year— outstanding Customer Service.
Customer Service is always in style, no matter what time of year and what the market demands. New Year – new approach? No. New Year – continually improved approach on all levels of our organization. Our goal is to ensure Client Satisfaction only rises, never plateaus or dips. So everyone at Private Label Supplement embraces the Client Relationship and treat each Client with the respect and courtesy they deserve.
For those who regularly read my blog, you will have noticed that my bio includes this quote:
“If we are lucky enough to fill one order but haven’t earned your repeat business, we haven’t done our job.”
I find these words should resonate with anyone who works with Clients and Consumers. It’s the business owner’s responsibility to make sure those you sell to are not only happy, they come back craving more. That’s where these 7 mantras come in.
1. Clients want speedy service, but not at the cost of quality. Always make sure your product is the best it can be and in our case it must be up to GMP standards.
2. If potential Clients feel your Sales Manager is reading a script, they will have mentally checked out and abandoned your brand before the employee finishes reading. They want a real, human conversation.
3. Quality Customer Service doesn’t have to cost your business a fortune. All it takes is passionate and knowledgeable employees that share your passion.
4. Storytelling is one the most effective ways to engage a loyal Customer base. They want to be part of your brand’s history.
5. Steering Clients to the right product for them (not necessarily your most profitable) will do wonders.
6. Give your staff every bit of information they need to achieve their goals. After all, their success is your success.
7. If you don’t know your product how will your Customer be able to make informed decisions? Be the expert of your product.
Do these reflect your team’s mentality? If not, they absolutely should. Customer Service is the most vital area of your business you should always excel in, no matter what obstacles arise. The successful business owner and entrepreneur is always on the hunt to discover new ways to better serve the customer’s needs by adapting strategy and implementing innovative solutions.
At Private Label Supplement, we believe and stand by these mantras. We understand that the Customer Relationship goes far beyond a simple transaction. It’s our goal to ensure our Clients are on the right track in terms of products, trends, communication during production, FDA Labeling Guidelines, and other areas that are crucial for the success of their brand.
Are you ready to start your enterprise? We will help you every step of the way and ensure your business is ready to take on the world. Your Consumer base will not only love your product, but they will become loyal to your brand.
Don’t wait until next year– call 855-209-0225 (US Press 2 for Sales) to find out more information!
All my best,
Stefani Thionnet
Stay focused and never give up!
